Thank you for taking the time – your opinion is very important to us!
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Please answer as it really was.
Was the food not cold (if it should have been hot)?
Did the waiter offer to refill your drink?
How likely are you to recommend our restaurant based on this visit?
Do you have any additional comments or observations (answering is optional)?
We regret that your visit did not meet expectations.
We would like to better understand the situation – please share what happened and what, in your opinion, we could do better.